GIFT VOUCHER TERMS & CONDITIONS

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Note that vouchers will be shipped or emailed within 1 business days. Gift Vouchers are valid for a period of 12 months from date of purchase, and bookings must be made within this period.

Gift Vouchers are for one use only. Gift Vouchers may not be redeemed for cash. No credit or change will be given on the unused portion of the Voucher. Gift Vouchers are not valid for deposits for group bookings, group meetings or catering functions.

REFUND POLICY

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Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.

SHIPPING AND DELIVERY POLICY

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We deliver products Australia wide using Australia Post, however at this time we do not accept international deliveries through our website, please contact us at info@santelmo.com.au to enquire about a special order.

Unless otherwise stated shipping costs are included in the purchase price.

Orders are dispatched via Registered Post within 2 business days and shipping times are estimated between 3-5 business days depending on your location within Australia.

PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When purchasing from our store you will be automatically subscribed to our email marketing newsletter database and will receive promotional emails from us from time to time. You can opt out of these at any time by unsubscribing in the footer of the email received.

As part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@santelmo.com.au or mailing us at: San Telmo, 14 Meyers Place, Melbourne, VIC, 3000, Australia

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – DIMMI

Our secure online store is hosted by Dimmi. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Dimmi’s data storage, databases and the general Dimmi application. They store your data on a secure server behind a firewall.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

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If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@santelmo.com.au or by mail at San Telmo, 14 Meyers Place, Melbourne, VIC, 3000, Australia